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Just wanted to let you know how pleased we are with the customer support we experienced with Breezesta/Casual Living Unlimited. Glider arrived last week, at least 2 weeks earlier than expected. I assembled the Glider yesterday. The packaging was outstanding, and it was evident the workers took pride boxing up the parts. I noted 3 inspection stickers, initialed by 3 separate individuals. I was so impressed with the assembly instructions, complete step by step with clarifying pictures. Additionally, the bolts, screws, & drill bits provided exceeded the number required by at least one each. Furthermore, I was so pleased when I saw the seat and backrest pre-assembled. And finally, more so, the engineering was incredibly well done. All predrilled holes and bolt receptors aligned perfectly. Outstanding quality control! The only issue was the last step regarding connecting the swivel arms. The 4 bolts required some persuasion with my rubber mallet to fit through the joints, hence why the instructions included a plastic hammer for "Suggested Tools (I would add the possible need for this tool at this step in the instructions for improvement). We'll let our family and friends know that Breezesta stands by their products, is made in the USA with American engineering and pride. So, in closing, I must admit when I saw the box at the front door, I was a bit intimidated. Our previous replacement chair arrived pre-assembled from Palm Casual. However, Breezesta made the assembly a breeze! Please forward this email to express our gratitude to the folks at Breezesta. Thank you, Michael and Cheryl.
I am pleased to inform you that I received the rockers and have replaced the broken rocker. Thank you for your excellent customer service and efficiency. I will be pleased to give positive reviews to friends and family regards your company. From a very pleased customer, Noel Perry
I finally received the table and bench that we ordered after some delay but my wife and I decided to wait as the Adirondack chairs we purchased from Breezesta were outstanding.
I got the bench put together rather easily but the table...not so much. The screws that were provided were the self tapping style. The composite material is rather dense so when you screw them in it is tough. As a result the screwheads strip out. not all but out of the ones I had to set,four stripped out. My only recommendation is to get better quality screws. As far as the table goes, very nice but next time I am paying to have it put together Lol!
We will be purchasing our second order of Breezesta furniture for our patio area. Our first purchase was over seven thousand dollars and we have been so pleased we are about to finish filling our outdoor living space with your product.
We just wanted to THANK YOU SO MUCH as our furniture arrived and we were able to put it together yesterday afternoon. We simply love the colors and the quality of workmanship!